Customer Support Programs

Azimuth is committed to a world-class system of support for our global tier 1 client base  

That system comprises:

    • Local or regional Field Application Engineers (FAEs), who serve as first line of support


    • An online Technical Support system to enable customers to enter tickets and receive status updates


    • Dedicated Customer Support labs where engineers replicate customer issues to facilitate resolution


  • A structured process to register issues related to new use cases or product bugs, to be addressed via product improvements and patches.