Azimuth prides itself on the quality of the solutions we provide to our customers and we are pleased to enable vendors to ensured continuous value from the hardware and software you chose. Azimuth maintenance or support services strengthens the partnership between Azimuth and maximizes the productivity gains you will get from our equipment.
Azimuth maintenance and service plans include:
- Standard Limited Warranty – Warrants system hardware and embedded software components as well as the Azimuth DIRECTORTM test executive software. Covers repair or replacement of defective hardware or parts for 12 months from the date of shipment
- Extended Hardware Warranty – Extends the original limited 12-month hardware and embedded software warranty for an addition 12 months, renewable on a per-site annual basis
- Application Software Subscription – Delivers all generally released upgrades and maintenance releases on an annual basis. Includes access to technical support during normal business hours
- Silver Maintenance Service Program – Troubleshooting and problem diagnosis, and defective hardware exchange on a per-site annual basis
- Technical Assistance Center – Phone, e-mail, and on-line support in accordance with the Azimuth Technical Assistance Center (TAC) Service Level Agreement (SLA)