Customer Support Programs
Azimuth is committed to a world-class system of support for our global tier 1 client base
That system comprises:
- Local or regional Field Application Engineers (FAEs), who serve as first line of support
- An online Technical Support system to enable customers to enter tickets and receive status updates
- Dedicated Customer Support labs where engineers replicate customer issues to facilitate resolution
- A structured process to register issues related to new use cases or product bugs, to be addressed via product improvements and patches.