Customer Support Programs

Azimuth is committed to a world-class system of support for our global tier 1 client base  

That system comprises:

    • Local or regional Field Application Engineers (FAEs), who serve as first line of support

 

    • An online Technical Support system to enable customers to enter tickets and receive status updates

 

    • Dedicated Customer Support labs where engineers replicate customer issues to facilitate resolution

 

  • A structured process to register issues related to new use cases or product bugs, to be addressed via product improvements and patches.

Click here to request more information or a follow-up contact from Azimuth.